Vacancy for ICT Support and Helpdesk Officer

ICT Support and Helpdesk Officer

Vacancy for ICT Support and Helpdesk Officer

Irish Lights is currently recruiting for an experienced ICT Support and Helpdesk Officer. The successful candidate will be responsible for:

  • Providing Level 1 and 2 Helpdesk support to Irish Lights employees and to ensure that calls to the ICT Service/Helpdesk are dealt with or assigned promptly and escalated where necessary to Level 3 support.
  • Providing internal support within the ICT Department to support the Irish Lights ICT team to carry out routine maintenance and support the desktop and server infrastructure (hardware and systems).

The ICT Support and Helpdesk Officer will also work closely with Level 3 Support (internal/external) and other members of the ICT Department.

The role is based at the Irish Lights, Dun Laoghaire and may involve occasional visits to the Irish Lights' ship, Granuaile, or other locations around the coast.

The role is both rewarding and challenging, requiring a flexible approach, which is reciprocated by Irish Lights.


Key Requirements, Qualifications, Experience and Required skills

  • Computer related degree or ICT qualification (MCSA/MCSE)
  • Relevant professional experience in a computer related discipline
  • Relevant network/support management experience
  • Customer focus, proactive and innovative
  • Comprehensive understanding & experience in VMware, CITRIX, SAN, Windows 2003/2008/2012 (Client & Server), Microsoft Exchange, WAN & LAN topologies.
  • Ability to communicate technical information and ideas clearly to non-technical people
  • Excellent problem solving capabilities and an effective communicator
  • Excellent knowledge of network related technologies
  • Commitment to upskilling and personal development
  • Flexible approach to work and working hours and carry out other duties as required
  • A full clean Driving Licence is desired but not essential for the role

Please click here to view the Candidate Briefing Pack for further information on the role.

The closing date for applications is Friday, 22 November 2019.

Please apply by sending a CV and cover letter to Gemma Gregan at

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